CCH® KnowledgeConnect Increase productivity by capturing your firm’s intellectual assets in one place, accessible anytime, anywhere
CCH® KnowledgeConnect collects, organizes, and preserves the internal knowledge of your firm’s subject-matter experts. By centralizing knowledge within your firm, KnowledgeConnect can help your employees work more productively and protect the future of your firm by ensuring that you do not lose critical knowledge when a thought leader retires or leaves the firm.
This easy-to-use system provides firm employees with rapid access to documented knowledge within your organization. Powerful search capabilities connect employees with the knowledge they need to make faster and more informed business decisions, avoid work redundancies and reduce project cycle times. KnowledgeConnect can be accessed securely over the Internet, so remote employees and branch offices can benefit from the knowledge you collect.
KnowledgeConnect also helps your firm’s subject-matter experts to work more efficiently. They no longer find themselves answering the same questions repeatedly, and get interrupted less often. The system even helps to identify undocumented expertise that should be recorded.
Firm knowledge is easily captured, organized, preserved, and accessed in a single, centralized location.
Powerful search capabilities help employees locate the right answers quickly.
Easy identification of subject-matter experts helps you record knowledge before thought leaders leave the firm or retire.
Interactive communities provide easy collaboration across the firm, including satellite offices and remote employees.
You can customize KnowledgeConnect for the way your firm works…
INTERACTIVE DOCUMENT TYPES
CCH KnowledgeConnect helps you take advantage of Web 2.0 technologies to manage your firm’s unique knowledge. The types of interactive documents that you can publish and share include:
Blogs
Wikis
Best Practices
FAQs
BUSINESS RULES
To improve firm efficiency and productivity, KnowledgeConnect contains the ability to establish your own business rules to make the system behave the way your firm needs it to. These rules dictate the processes for capturing, publishing, routing, and escalating knowledge. Examples of business rules include:
Routing a document for approval before it can be published.
Escalating urgent questions that have not been answered.
Notification of low rated items for further review.
Controlling who can join a community based upon their roles in the firm.
Key time and money saving features
Easy identification of subject-matter experts increases revenue by immediately saving time and money.
The ‘Ask Question’ feature allows users to pose their own questions to specific members of the firm, or to the entire community.
Shared access to a single knowledgebase helps firm knowledge leaders avoid repeated interruptions for the same questions.
Built-in Return on Investment (ROI) features enable you to calculate and report on how much time and money the firm has saved.
Upon login, an ‘evergreen’ home page presents the newest information posted to a user’s areas of interest.
Rapid user adoption
Easy-to-navigate user interface.
Users can rate the accuracy, quality, and usefulness of content.
Identifies top users based on documents published and questions answered.
A convenient Software as a Service (SaaS) delivery model provides rapid deployment and makes CCH KnowledgeConnect available anytime, anywhere via secure Internet access.
Quick, accurate knowledge searches
Powerful search capabilities help employees locate the right answers quickly.
Federated search combines your firm’s internal knowledge with information in your other CCH solutions, including ProSystem fx Document, CCH IntelliConnect, and CCH Support Knowledgebase.
Integration of other sources of knowledge
KnowledgeConnect captures the internal knowledge of your firm’s leaders and subject-matter experts. It also connects your firm to the knowledge contained in your CCH subscriptions.
ProsSystem fx® Document
IntelliConnect™
CCH Support Knowledge Base
Additional integrations planned for future releases
