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CCHGroup.com: Frequently Asked Questions

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• Where should I go for answers to questions about website registration and login?
• When can I expect to receive my order?
• What will my shipping charges be on my order? (Mailing Charges see below)
• What are mailing charges?
• What's the difference between shipping information and mailing information?
• Can I have different shipping methods associated to a multiple item order?
• What are the methods of payment?
• Do I have to pay sales tax?
• What if I am tax exempt?
• Why do I sometimes receive more than one invoice when I place an order?
• Where is my Priority/Discount Code located?
• May I use more than one Priority/Discount code on one order?
• Can I cancel an order once I've placed it on the Store?
• Can I return the product if I am not satisfied?
• Is my credit card purchase secure?
• Can I place a standing order (automatic reorder) for a regularly revised book title?
• Do you offer a quantity discount on book purchases?
• Can I customize my CCH book order with my company logo?
• Do you offer discounts to the Federal Government?
• Do you offer discounts to Universities or Colleges?
• What are CCHGroup.com Customer Support hours of operation?
• What's the best way to print a page from CCHGroup.com?
• Need help finding a title?
• How do I find related titles?

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CCHGroup.com: Frequently Asked Questions